24/7/365 online access
View all reports anytime, from any device with internet — so authorized staff never lose sight of open cases.
Ethics hotline case management system
Every Safe Hotline plan includes a secure online case management system for tracking, investigating, and closing ethics and compliance reports. Think of it as your online file cabinet: details, notes, documents, priority, and status for every incident, available anywhere with internet access.
Capabilities
Manage ethics and compliance reports in one place
Track complaints end to end — from intake through follow-up and outcome — in a secure online workspace.
Assign authorized investigators
Give the right people permission to investigate each incident — and control who can see and update the case.
Priority and risk level
Set priority and risk on each incident so your team can focus first on what matters most.
Communicate with the complainant
Admins can message an anonymous reporter two-way through Report Status to ask follow-up questions and share updates — without ever learning who the whistleblower is.
Unlimited case notes
Document investigation activity as you go — keep a clear record of decisions, actions, and context on every case.
Upload documents
Attach evidence and supporting files to the incident so related materials stay with the case.
Describe the nature of the complaint
Capture incident type, location, people involved, and a clear description of what was reported.
Export to Excel
Export case information to an Excel file for reporting, audits, or offline review.
Record status, follow-up, and outcome
Track where each incident stands — follow-ups completed, current status, and final outcome — through resolution.
How to use
How to use the Safe Hotline case management system
From login to case details and user roles — a simple path for admins and investigators.
Log in to your admin account
Visit Safehotline.com and click Login. Enter your username and password to open the Case Management System.
Review the case summary
After login, the case management summary appears automatically. You’ll see all reported incidents with a brief summary and current status.
Open details with the magnifying glass
Click the magnifying glass icon to the left of a report to view that complaint in full detail.
Work the Case Details screen
The header shows date, status, type, location, risk, people involved, and priority. Below that you’ll find report messages sent and received, case notes, uploaded documents, and assigned users — including who gets email notifications for the case.
Add users in Employee Admin
The company representative named at registration can open Employee Admin to add users. Choose Admin (full rights and new-case email alerts) or Investigator (only cases assigned to them).
No charge for additional admins
Want to see it in action? Contact us to request a demo video.
Ready to use it?
Case management is included with Safe Hotline
Flat yearly pricing — $600 for businesses and $500 for nonprofits (under 250 employees). No contract required.